Christmas Delivery Cut Off Dates
Our delivery partner is with NZ Post and we work closely with them to ensure the dates quoted are accurate. For more information visit https://www.nzpost.co.nz/personal/christmas-sending-dates-2023
To track your online order please refer to the NZ Post website to track your order: https://www.nzpost.co.nz/tools/tracking.
Delivery Deadline: 18th December
Delivery Options
Order Tracking
How do I track my online order?
To track your order please visit the Track My Order page.
You will require your online order number, as well as your delivery addrress post code.
If you have received a tracking number from New Zealand Post, please refer to the New Zealand Post website https://www.nzpost.co.nz/tools/tracking to receive further tracking information.
New Zealand Deliveries
Delivery Promotions
From time to time dusk will run delivery promotions where you can qualify for Free Delivery.
Please check our Promotions Terms & Conditions page for more information.
Delivery fees
Delivery fees are calculated in the checkout based on the delivery address and are a flat rate per order. dusk Rewards members receive half priced shipping. Visit the dusk Rewards page for more information on dusk Rewards and the benefits of joining.
| Delivery Region | Cost | dusk Rewards Member |
|---|---|---|
| Auckland | $7.90 | $3.95 |
| The rest of the North Island | $9.90 | $4.95 |
| South Island | $13.90 | $6.95 |
| *Free Delivery on orders over $99 |
||
*Terms and conditons apply for free delivery, check out the Promotions Terms & Conditions for details.
dusk offers delivery through New Zealand excluding delivery to the outer islands.
Outer islands include, Chatham Islands, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island & d’Urville Island
Delivery Times
All orders are dispatched from our Mount Wellington warehouse in Auckland on the same day or next business day via New Zealand Post.
The below table provides an estimated delivery time across the country. Does not include handling time.
| Region | Delivery Time |
|---|---|
| Northland | 2-3 days |
| Auckland | 1-2 days |
| Waikato | 2-3 days |
| Bay of Plenty | 2-3 days |
| Gisborne | 2-3 days |
| Hawke's Bay | 3-5 days |
| Taranaki | 3-5 days |
| Manawatu-Wanganui | 3-5 days |
| Wellington | 3-5 days |
| Tasman | 5-7 days |
| Nelson | 5-7 days |
| Marlborough | 5-7 days |
| West Coast | 5-7 days |
| Canterbury | 5-7 days |
| Otago | 5-7 days |
| Southland | 5-7 days |
NOTE: Due to Covid-19, New Zealand Post are experiencing delays of approx 2 days, for more information see https://www.nzpost.co.nz/contact-support/domestic-delivery-updates
Once your order leaves our warehouse, you will receive an email with your tracking details which will allow you to track your order via the New Zealand Post website. Please allow 24 hours for the tracking details to be registered in the New Zealand Post systems.
We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential, PO Boxes and ParcelPod's in New Zealand. If you are not at home at the time of delivery you can enter your tracking number in the New Zealand Post missed parcel tool tool to view redelivery options.
Gift Card Deliveries
Gift Cards (excluding eGift Cards) are dispatched from our Customer Support Office and will arrive separately from other products you may have ordered.
If your order includes a Gift Card and other products, you will only be charged one delivery charge.
Australian Deliveries
dusk New Zealand does not ship to Australia. All orders on the dusk New Zealand website are for delivery with-in New Zealand. To place an order for delivery to an Australian address, inlcuding Gift cards. Visit www.dusk.com.au
International Deliveries
At present dusk only delivers within Australia and New Zealand and does not ship any orders outside of these countries.
New Zealand - www.duskcandles.co.nz
Australia - www.dusk.com.au